“Request”, it means we need to send the reservation request to the hotel and will respond to you within 48 hours to confirm the booking or advise a suitable alternative hotel.

5. To allow us to proceed with your request, we require you to submit a reservation form with your credit card details.

To secure the available hotel instantly, you are requested to process the full payment through our secure payment system according to payment terms and conditions.

For reservation request of unavailable room (Request), your credit card will not be charged until the booking is confirmed by the hotel.

We accept payment by VISA or MasterCard only.

Once your reservation is confirmed, your credit card will be debited of full amount prepayment (10 working days prior to your check-in date or cancellation deadline).

For booking made within 10 days of your arrival date, your credit card will be debited automatically for full amount at the time of confirmed booking.

In case that your reservation is confirmed at our alternative hotel, you will be charged ONLY after we receive your acceptance.

• Click " Home " to get back to our home page to make a new reservation. The available rooms will be subject to hotel allocation.

• If you cannot find your desired or alternative hotel, just stop the process and then, your existing booking is still confirmed.

• If your new desired room type or hotel are available, please click "Book" button, you will receive our auto-response confirmation mail and hotel voucher. You are strongly advised to cancel your existing booking in order to avoid double bookings.

CANCELLATION/AMENDMENT POLICY

Cancellations/Amendments notified directly to the hotel will not be effective. Requests for cancellations and amendments must be made on the AtAsiaHotels website. This will take effect ONLY by contacting our Customer Care

Bookings are subject to 15 USD, 12 EUR or 10 GBP administrative fees (depending on the currency used in hotel rate) for any CANCELLATIONS/AMENDMENTS depending on the published rate of your booking.

Cancellation/Amendment made within cancellation period (5 days prior to check-in), one night charge will be applied.

Amendment made within cancellation period (5 days prior to check-in date) could not be guaranteed, your request will be honored by our suppliers.

Cancellation and amendment deadline may be changed according to individual hotel policy or during period of Fair/Event at your destinations. The policy will be displayed during reservation process.

Any refund will cause a bank fee of 5.35%.

Cancellation/Amendment made on or after check-in date is non-refundable.

In case you have not stayed for full period (early checked-out), you are strongly advised to request a confirmation letter from the duty manager of that hotel stating that the change has been accepted and that no charges will be applied and then submit to us within 14 days of the end of the service provided in order to process further for your refund.