| Make
a Reservation |
• How do I reserve my hotel
room?
The reservation process we have established is very simple.
After you select destination, you have entered the dates of your
stay and Number of rooms required, you would need to click the "GO"
button in order to check availability. You will find what hotels
are available on your dates and their rates. You may either click
the "Book" button or the "Request" button to begin the reservation
process.
"Book" means
the hotel is currently available and you will receive confirmation
immediately once you submit your request.
“Request”,
it means we need to send the reservation request to the hotel and
will respond to you within 48 hours to confirm the booking or advise
a suitable alternative hotel.
We then require you to submit a reservation form with your credit
card details.
If you select available hotel (Book), you are requested to process
the charge in full through our secure payment
system according to payment terms and conditions.
For reservation request of unavailable room (Request), your credit
card will not be charged until the booking is confirmed by the hotel. |
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Can I make multiple room types?
Yes, atasiahotels.com is capable of booking multiple room
types at a time and at most of 5 rooms. If reservation request is
more than 5 rooms, please contact our Customer
Care for further process.
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• How do I make a reservation for
someone else?
To complete a
reservation for someone else, simply type in his or her name instead
of yours for guest name. Use the billing address for the credit
card you are using as the address.
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• Is the room rate per person or
per night?
All the rates quoted
on our site are per ROOM per NIGHT. The rate will reflect the number
of rooms and nights you entered on the Search Form.
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• Are taxes included in the rate?
Yes, tax and service charge are included
in our rate.
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• What about child rate?
There is normally no charge for a child under 10 years old sharing
a room with parents but charged for breakfast. (if not state otherwise).
Cots are only suitable for children under 2 years
For children between the ages of 3 and 12 years, the following policy
apply except where noted in the hotel booking detail.
One child is free of charge when sharing the parents' room with
a rollaway bed. Breakfast is not included for the child and should
be purchased directly from the hotel. This is only applicable if
a three-bedded (Triple) is available.
Note
: Child reductions will not be available if the child arrange
is not specified at the time of booking. The policy regarding child
reductions varies from hotel to hotel. Where these discounts apply,
they are passed on to you. This can be verified on the hotel booking
detail screen where the booking total is confirmed prior to payment
being taken.
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• Trade fair rates and validity?
Trade fair prices shown in our tariff after
non trade fair periods will supersede the non trade fair prices.
Certain periods e.g. Christmas attract high prices in some cities,
these are not strictly trade fairs but it is possible that during
these periods our rates may be close to rack and should be treated
in the same way as trade fairs.
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• Do I need to make a reservation
in advance?
Advance reservations
are not required, but highly recommended especially during the busy
summer tourism season or trade fair. Our prices are negotiated well
in advance, so there is no price advantage to be gained from last
minute booking.
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• How can I be sure that my credit
card information is secure?
AtAsiahotels.com is operating an authenticated, encrypted online
service. We have the utmost respect for your privacy and security.
We never divulge any information in our fully encrypted database
account to anyone without your consent.
Once you enter the reservations system to book a reservation, you
are automatically taken into a secure booking engine that guarantees
a safe and smooth transaction. We use Secure Socket Layers (SSL)
to ensure the privacy of the information provided to us and at no
time are your credit card details transmitted unencrypted over the
internet.
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| Comfirm
a Reservation |
• How do I know my reservation is
confirmed?
The system is based on instant confirmation.
Available
hotel: You will receive an auto-response email and hotel
voucher immediately after you complete your reservation. This email
will inform your booking details including the dates of your reservation
and the price.
Request hotel: You
will receive reservation confirmation of your desired hotel or suitable
alternative hotel within 48 hours.
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• Do I need to reconfirm my booking
with the Hotel directly?
No.
We are Hotel Reservation Center offering hotel reservation service
whereby we have allotment of rooms within availability database.
This means that the management of these rooms is through us.
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• I tried to review/change or cancel
the reservation but I keep getting a message saying my reservation
number doesn't match my last name. What should I do?
Please check whether your reservation confirmation number is correct
and be sure to enter the last name that you have filled in when
making the reservation. If you are still not successful, please
contact us at Customer
Care.
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• What should I do if I don't receive
a voucher or get lost it?
If your reservation payment is approved, we will send you an email
with a link to get your Voucher. Please print it out, as you will
need to present it upon check-in at the hotel.
Or, access My
Account and login to our system by your Booking Number and last
name. After you login to the system, click "Voucher" button.
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• Does AtasiaHotels.com offer late-night
check-in times?
Yes, you can request a late check-in at the time of your reservation,
but it is always good insurance to call the hotel directly and let
them know that you will be arriving late.
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•What happens to my booking if my
flight is delayed?
All hotel rooms will be held until 1 am the following morning.
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| Cancel/Amend
a Reservation |
• How do I make changes to my reservations?
(dates, names)
Access My
Account and login to our system by your Booking Number and last
name. Then, click "Amend" button. Please enter
the new dates of arrival / departure or name and click “Preview
Balance” button to view an additional charge or refund
amount. Then, click “Next” button to
review all details and “Submit” button
to finish the process.
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• What if I wish to extend my stay?
To continue to take advantage of our cheapest rates, you should
contact us directly. If you book directly with the hotel for the
extension period, you will be charged a different rate than our
prices.
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•How do I cancel the reservations
I have made?
To cancel a reservation,
please access My
Account and login to our system by your Booking Number and last
name. Then, click "Cancel" button. You will receive
auto-response cancellation confirmation email.
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• What is the cancellation policy
for hotel reservations?
- Bookings are subject to a 15 EUR or 12 GBP fee for any CANCELLATIONS/AMENDMENTS
depending on the published rate of your booking.
- Cancellation/Amendment made within cancellation period (5 days
prior to check-in), one night charge will be applied.
- Amendment made within cancellation period (5 days prior to check-in
date) could not guarantee, your request will be honored by our suppliers.
- Any refund will cause a bank fee of 5.35%.
- Cancellation/Amendment made after check-in date is non-refundable.
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| Others |
• Who do
I contact if I have an emergency and How?
Please contact us at Customer
Care.
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• What happens if I need a refund?
Any refund due will be credited directly to the same credit card
that has been debited for the booking.
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• How can your prices be cheapest?
We send the large volume of clients
to our contracted hotels, which we have been dealing with them several
years. We have now negotiated greatly reduced rates for our clients.
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• If I have questions or comments?
Do not hesitate to contact us at Customer
Care. We do appreciate your comments and feedback about our
booking service and the hotel service.
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